The Queue Number Counter is closed 30 minutes before the break / closing time.

General public who wishes to receive healthcare services at Pusat Kesihatan Prima are required to bring along their original identification card (MyKad / MyKid / Passport) for registration together with related personal and medical documents (if applicable). For federal public servants, you are required to bring your Staff ID and a printed Guaranteed Letter (GL).

Pusat Kesihatan Prima offers various health services, mainly primary care services.  Apart from that, Pusat Kesihatan Prima also offers specialist clinics. These services include respiratory clinic, otolaryngology (ENT) service, rehabilitation service, occupational health clinic, speech therapy, family medicine clinic, lactation clinic, hematology clinic as well as psychiatry and clinical psychology. Pusat Kesihatan Prima also provides diagnostic services such as imaging and clinical laboratory tests.

Yes, Pusat Kesihatan Prima will impose charges based on Table 2: Fee Guideline for Pusat Kesihatan Prima, whereas Charges for laboratory tests and ultrasound / radiology services will be applied separately.

Pusat Kesihatan Prima only accepts payments in cash, credit or debit card, cheque, bank drafts, and money orders. Payments can also be made via electronic transfer to the account under the name of Universiti Malaysia Sarawak.

Yes, Guarantee Letter (GL) is only applicable to federal government officers. A printed Guarantee Letter (GL) is required during treatment for verification purposes.

Payment for retirees depends on the last government department or agency in which the retiree served.

Yes, we do conduct medical check-ups (MCU) here at Pusat Kesihatan Prima.

You need to obtain a referral letter from a medical officer first. After that, an appointment with the relevant specialist will be arranged based on your treatment needs.

No, every medication dispensed at the pharmacy must be based on a prescription from a medical officer / specialist only after a consultation.

Not all laboratory tests require the patient to fast. The Medical Officer will inform the client during the consultation if fasting is necessary.

Once all the laboratory test results are available, you will be notified via email or phone call. A further explanation regarding your test results will be provided by the Medical Officer during your next appointment.

Yes, but the client must complete all procedures, including registration and payment, before presenting the referral letter from Pusat Kesihatan Prima to the external laboratory.

Yes, Pusat Kesihatan Prima offers medical appliances rental services such as wheelchairs, crutches, and other support equipment. Applications can be made at the Information and Security Counter. A copy of the Matric Card or MyKad is required during the application process.

Yes. However, a refill fee of RM15.00 will be charged for each kit. The application form is available at the Information and Security Counter and must be submitted at least 3 days before the activity or program takes place.

Charges for medication are subject to the provisions outlined in Table 3: Medication Charges.

Students must complete a booking form, which is available at the Information and Security Counter. Transportation bookings are only available for specific locations.

Yes, Pusat Kesihatan Prima provides a Guarantee Letter (GL) for students to receive medical treatment at hospitals. However, the treatment costs covered are subject based on the eligibility outlined in the Skim Perkhidmatan Pelajar UNIMAS. Students are required to obtain and complete the application form, available at the Information and Security Counter.

Yes, UNIMAS students can use a free shuttle van service from Dewan UNIMAS, Kampus Timur, to Pusat Kesihatan Prima at 9:15 a.m. and 2:15 p.m., and from Bangunan HEPA to Pusat Kesihatan Prima at 9:30 a.m. and 2:30 p.m. Service is available Monday to Friday, excluding weekends and public holidays.